Refund policy

We want you to feel confident choosing skincare that’s right for you. If you’re unsure which product to choose, please contact us before ordering. We’re happy to help.

We don’t accept returns, refunds or exchanges for change of mind.

If your order arrives damaged, is faulty or you receive the wrong item, please email hello@thefacialcoskincare.com.au with your order details so we can help resolve it.

Nothing in this policy limits your rights under Australian Consumer Law, including any entitlement to a repair, replacement or refund.