FAQ

Dispatch

All orders are attended to the day they are ordered. We ship them out within 24 hours from Sunday - Thurday.

We utilise Australia Post and Sendle.

Shipping

Orders within Australia 
Orders under $99 are $9.95
Orders over $99 are Free

Returns Policy

Due to the natural state of the product, I do not offer refunds.

This is because I will not be able to reuse or resell your product.

Once it has left our warehouse, I do not know what conditions the product have been through.

Please be careful when choosing which products you would like to purchase.

Do you test on animals?

I vigorously test on myself, family and friends.

There is absolutely no animal testing, or animal products/bi products in my range.

Where are you based?

I am based on the beautiful surf coast, in greater Geelong.

I am strictly e-commerce and only trade online at this stage.

Where are your products made?

The entire range of The Facial Co. Skincare is made in the Australian.

Pregnancy Safe?

Absolutely!

Our gentle and naturally derived formulas are perfectly safe during your special time. Our product is also breast-feeding friendly!

If you have any concerns with the use of any ingredients during your pregnancy, please speak to a healthcare practitioner.

Allergies?

Our formulas are made from naturally derived ingredients, including butters, oils and essential oils. If your skin is having any negative responses during use, please discontinue use immediately.

Wholesale

Do you have a passion for naturally derived, results driven skincare?

Are you the owner of skin clinic, beauty salon or a boutique store looking for a boutique range of ritualistic self-care products?

Simply pop your details on my wholesale inquiry page, tell me a little about yourself and your business and I'll touch base with you shortly.

If there is a topic that we haven't touched on, please contact us on hello@thefacialcoskincare.com.au