When will my order be sent?
We aim to prepare your order within 48 hours of receiving it. All orders are sent with Australia Post.
How much does shipping cost?
For orders within Australia, standard shipping is $11.70 on orders under $99, and free on orders of $99 or more.
If you’d like express shipping, it’s $15 on orders under $99, or $5 on orders of $99 or more.
Can I return my order?
We don’t accept returns, refunds or exchanges for change of mind. Once skincare leaves our care, we can’t verify how it has been stored or handled, so it can’t be resold.
Please choose your products thoughtfully. If you’d like help finding the right fit for your skin, we’re here to help.
If your order arrives damaged, faulty or incorrect, please get in touch so we can help.”
Keep this separate from your formal returns policy, which should preserve customers’ rights under Australian Consumer Law
Do you test on animals?
Our products are tried and loved by me, my family and friends, never tested on animals. Every formula in our range is vegan, with no animal-derived ingredients or by-products.
Where are you based?
The Facial Co. is based on the beautiful Surf Coast, in the Greater Geelong region.
We’re an online store, so we don’t have a shopfront of our own. If you’d like to explore our products in person, you can find them at The Makers Edit in Waurn Ponds. Our Hydrating Sheet Masks are also available at Confetti Blooms in Mount Duneed.
Where are your products made?
Our entire skincare range is made here in Australia, with care and thought behind every formula.
Can I use your skincare during pregnancy or breastfeeding?
Pregnancy and breastfeeding can bring changes to your skin and the care it needs. Before introducing a new skincare product, we recommend checking its full ingredient list with your healthcare practitioner to help you choose what’s right for you.
If you need help finding ingredient information for any of our products, we’re here to help.
What if my skin reacts to a product?
Our formulas are made from naturally derived ingredients, including butters, oils and essential oils. If your skin is having any negative responses during use, please discontinue use immediately.
How can I become a stockist?
If you own a skin clinic, beauty salon or boutique store and share our love for thoughtful, naturally derived skincare, we’d love to hear from you.
Visit our wholesale enquiry page and tell us a little about yourself and your business. Lauren will be in touch to chat about bringing The Facial Co. to your space.