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Frequenty Asked Questions

If there is a topic we haven't touched on, feel free to contact us on hello@thefacialcoskincare.com.au

  • Dispatch

    If you place your order before 2pm during the week, I aim for same day drop off to the local post office, if not it happens during the next business day. I utilise Australia Post and Sendle.

  • Shipping

    Orders within Australia 
    Orders under $75 are $8.95
    Orders over $75 are Free

  • Hours

    My business hours are 10am - 5pm* Monday to Friday,
    This is the time that I allocate to reply to messages, be present on the socials, make and fill products, pack orders, send out or deliver local orders. It makes for a busy week, so I keep the weekend free for the fam! 

  • Returns policy

    Due to the natural state of the product, I do not offer refunds. This is because I will not be able to reuse or resell your product. Once it has left our warehouse, I do not know what conditions the product have been through. Please be careful when choosing which products you would like to purchase.

  • Do you test on animals?

    I vigorously test on myself, family and friends.
    There is absolutely no animal testing, or animal products/bi products in my range

  • Where are you based?

    I am based in beautiful Melbourne, in the north-west suburbs. I am strictly e-commerce and only trade online at this stage.

  • Where are your products made?

    The entire range of skincare is made within the Australian shores, utilising only the most natural and pure ingredients for your skin.

    Each product in the range is produced by myself, or manufacturers that follow strict GMP.

  • Pregnancy safe?

    Absolutely! Our gentle and natural formulas is perfectly safe during your special time. Our product is also breast-feeding friendly! If you have any concerns with the use of any ingredients during your pregnancy, please speak to a healthcare practitioner.

  • Allergens

    Our formulas are made from 100% natural ingredients, including butters, oils and essential oils. If your skin is having any negative responses during use, please discontinue use immediately.

    I have very sensitive and eczema prone skin and it is the only skincare that will calm my angry skin, this is why I am so passionate about sharing it with you all.

  • Wholesaling

    Do you have a passion for natural, results driven skincare?

    Do you own a home based salon or a boutique store and looking for a boutique range of ritualistic self care products?

    Simply pop your details on my wholesale inquiry page, tell me a little about yourself and your business and I'll touch base with you shortly.