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FAQ

Hours
Our business hours are 10am - 5pm* Monday to Friday,
This is the time that we allocate to reply to messages, make sure we're present on our socials, make and fill products, pack orders, send out or deliver local orders. It makes for a busy week, so we ( by we, I mean just me) keep the weekend free for the fam! 

Dispatch
If you place your order before 4pm during the week, we aim for a same day drop off to the local post office, if not it happens during the next business day. We utilise Australia Post and Sendle.

Shipping cost

Orders within Australia 
Standard is FREEEE
Express $5.95

Shipping to New Zealand.
Standard shipping $10.00

Returns policy
Due to the natural state of the product, we do not offer refunds. This is because we will not be able to reuse or resell your product. Once it has left our warehouse, we do not know what conditions the product have been through. Please be careful when choosing which products you would like to purchase. 

Do you test on animals?
We vigorously test on ourselves, family and friends.

Where are you based?
We are Melburnian's residing in the west.

Where are your products made?
We are 100% Aussie-made skin care, hand poured in Melbourne.

Are you pregnancy safe?
Absolutely! Our gentle and natural formulas is perfectly safe during your special time. Our product is also breast-feeding friendly! If you have any concerns with the use of any ingredients during your pregnancy, please speak to a healthcare partitioner.

Allergies?
Our formulas are made from 100% natural ingredients, including butters, oils and essential oils. If your skin is having any negative responses during use, please discontinue use immediately. 

Wholesaling
Do you have a passion for natural skin care? Do you own a salon or a boutique store and have what it takes to represent the freshest skin care on the block? Drop us a line on our wholesaling inquiry page, tell us about yourself and your business and we'll get in touch!